Terms and Conditions juya9 –
Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and juya9 ("Platform", "we", "us"). This document governs your access to and use of all services, games, and content available on the juya9 platform including our official website and mobile app.

By performing any of the following actions, you are automatically deemed to have fully accepted these Terms:

• Registering a new account at juya9
• Log in to your existing account
• Using any of our games or services
• Making deposits or withdrawals through the platform
• Downloading and using the official juya9 app

These Terms govern the entire relationship between you and juya9 and should be read together with our Privacy Policy and Responsible Gaming Policy, which also form part of this agreement.

To use the juya9 platform, you must meet the following eligibility requirements without exception:

• Age: You must be at least 18 years of age. Our platform does not permit minors to use any services involving real-money wagering.
• Jurisdiction: You must be located in a region where participation in online entertainment activities is permitted.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• One account only: Each individual is only permitted to hold one active account. Registering multiple accounts is strictly prohibited.
• Accurate information: All information provided during registration must be accurate, complete, and up to date.

Juya9 reserves the right to request proof of identity and age at any time. Should you fail to provide the required documents within the stipulated timeframe, your account may be temporarily suspended until the verification process is complete.

Registering a juya9 account is free and can be completed in under two minutes. During the registration process, you are required to provide accurate personal information including your full name, active mobile number, and a secure password.

As an account holder, you are fully responsible for the following:

• Keeping your account username and password confidential
• Ensuring no other party accesses your account without authorisation
• Notifying juya9 immediately if you suspect unauthorised use of your account
• Updating your personal information whenever any changes occur
• Complying with all identity verification (KYC) procedures requested by the platform

Juya9 will not be held liable for any losses arising from your negligence in safeguarding your login credentials. Accounts suspected of being used by more than one individual will be suspended immediately pending investigation.

Juya9 supports a wide range of local Malaysian payment methods for the convenience of our members. All financial transactions are processed through secure channels protected by the latest encryption technology.

Deposit: The minimum deposit is RM10. All deposits are processed automatically and funds are typically available in your gaming account within seconds. juya9 does not charge any fees for standard deposits.

Withdrawal: The minimum withdrawal is RM50. Withdrawal requests are processed within 15 to 30 minutes depending on the selected payment method. Identity verification (KYC) may be required before your first withdrawal is processed.

Additional terms for financial transactions are as follows:

• The bank account or digital wallet name must match the name registered at juya9
• Juya9 reserves the right to request supporting documents for withdrawals exceeding certain limits
• Any activity suspected to be money laundering will be reported to the relevant authorities
• Funds obtained from bonuses carry their own wagering requirements before they can be withdrawn
• Juya9 reserves the right to hold withdrawals for security review purposes for a period not exceeding 72 hours

Juya9 offers a variety of exciting bonuses and promotions from time to time to reward our members. Each bonus and promotion is subject to wagering requirements and validity periods set out separately in their respective promotional terms.

The general rules for all juya9 bonuses and promotions are as follows:

• Each promotion may only be claimed once per account unless otherwise stated
• Bonuses cannot be converted directly to cash without fulfilling the wagering requirements
• Juya9 reserves the right to void any bonus obtained through unauthorised or fraudulent means
• Promotion abuse including opening multiple accounts to claim bonuses will result in account termination
• Bonus values and wagering requirements may change without prior notice; please review the current promotion terms before claiming
• Any bonus-related disputes must be submitted to the support team within 30 days of the claim date

For more information on current available promotions, you may contact the juya9 support team via live chat, WhatsApp, or Telegram, available 24 hours a day.

All games available on the juya9 platform — including slot games, live casino, sports, bingo, and the game lobby — have their own rules that must be followed. Every game uses verified Random Number Generator (RNG) technology to ensure fully fair and random outcomes.

The following actions are strictly prohibited when using any game at juya9:

• Using automated software, bots, or any third-party tools to play or place bets
• Manipulating or attempting to manipulate the gaming system in any way
• Colluding with other players to gain an unfair advantage in games
• Exploiting bugs or technical vulnerabilities in any game
• Placing opposing bets against each other ("matched betting") with the intent to circumvent bonus requirements

Juya9 reserves the right to void any bets or wins suspected of being obtained through unfair or unlawful means. juya9's decision in such matters is final and binding.

In the event of a technical issue or connection disruption during an active game session, juya9 will endeavour to restore the state to its pre-disruption status. However, juya9 is not liable for any losses arising from internet connection interruptions on the user's end.

Juya9 is committed to maintaining a safe, respectful, and enjoyable entertainment environment for all members. As such, every user is required to adhere to the following code of conduct when using our platform:

• Treating all other users and juya9 staff with respect and courtesy
• Not distributing obscene, offensive, racist, or inflammatory content through the platform's communication channels
• Not threatening, harassing, or abusing other users or our support staff
• Not using the platform account for any purpose other than lawful personal entertainment
• Not attempting to access another user's account without authorisation

Violations of this code of conduct may result in disciplinary action including official warnings, temporary suspension, or permanent account termination depending on the severity of the violation.

Juya9 takes the protection of your personal data seriously. All information you provide to us is collected, stored, and processed in accordance with our Privacy Policy, which forms part of these Terms.

The juya9 platform uses 256-bit SSL encryption across all communication channels and financial transactions. Your account information and financial data are stored on secure servers and cannot be accessed by unauthorised parties.

By using the juya9 platform, you agree that we may:

• Collecting and processing usage data to improve the platform experience
• Sending you account-related communications, promotions, and service updates
• Sharing required information with relevant authorities when required by law
• Using cookies to enhance functionality and user experience on our platform

For detailed information on how we manage your personal data, please refer to Privacy Policy our complete one.

The juya9 platform is provided on an "as is" and "as available" basis. While we always strive to ensure the platform runs smoothly and without interruption, we cannot guarantee that the service will always be free from errors or technical disruptions.

Juya9 is not responsible for:

• Financial losses arising from your own betting decisions
• Service disruptions due to necessary system maintenance
• Indirect, incidental, or consequential losses arising from use of the platform
• Actions or omissions by third parties including game providers or payment processors
• Losses resulting from the user's own negligence in maintaining account security

Juya9's maximum total liability to you under any circumstances shall not exceed the net deposit amount you have made in the 30 days preceding the relevant claim.

You may close your juya9 account at any time by contacting our support team. Before the closure is processed, all eligible real-money balances will be returned to you via your registered payment method.

Juya9 reserves the right to suspend or terminate your account without prior notice if:

• You have violated any provision of these Terms
• Your account is suspected of involvement in fraudulent activity or money laundering
• You registered more than one account
• You failed to complete the identity verification requirements within the specified timeframe
• There is a directive from the relevant authorities to freeze or close your account

If an account is terminated due to a violation, juya9 reserves the right to hold any remaining balance until the investigation is complete. For legitimate terminations, funds will be returned within 7 business days.

Juya9 reserves the right to modify, add, or remove any part of these Terms at any time at our sole discretion. Material changes will be notified to members via registered email or in-platform notification at least 7 days before taking effect.

Your continued use of the juya9 platform after the effective date of any changes constitutes your acceptance of the amended Terms. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest version in effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the juya9 team is ready to assist you. We operate 24 hours a day, 7 days a week including public holidays.

You can reach us through the following channels:

• Live Chat: Available directly within the juya9 platform
• WhatsApp: Accessible through the official juya9 account
• Telegram: Join our official channels for immediate assistance
• Email: [email protected]

Our team is fluent in Bahasa Melayu and will help you resolve any issues related to terms, accounts, or platform usage in the shortest time possible. Our average response time is under 10 minutes via live chat.